TRAINING MODULES

• Agent Login (Training)

• Customer Login (Training)

• HELIX (Training)

1. Company History
   

2. Gateway Merger
   

3. Policy and Procedure
   

4. Helix
   

5. Kbase
   

6. Google
   

7. Helix Chat
   

8. External Hardware
   

9. Optical Essentials
   

10. Magnetic Storage
    

11. Communications
    

12. Input Devices
    

13. Output Devices
    

14. Motherboard Essentials
    

15. Motherboard Buses
    

16. Motherboard Slots
    

17. General Probing Questions
    

18. Deconstructing the Issue
    

19. Problem vs Symptom vs Solution
    

20. Cause and Effect
    

21. Boot Process
    

22. OS Basics
    

23. Software Overview
    

24. Bundled Software
    

25. OS Fundamentals
    

26. Restore CD Process
    

27. OS Tools and Utilities
    

28. Communication Part 2
    

29. Notebook