Bundled Software

Microsoft Picture It Photo Premium 9

Features:
• Touchup – Adjust Color Levels, Brightness & Contrast, Red Eye, Tint, Sharpen/Blur, Hue/Saturation
• Format – Rotate, Crop Canvas, Straighten, Resize
• Effects – Antique, Black and White, Negative, Freehand Painting, etc.
• Edges – Soften, Highlighted, Stamped, Frames and Mats
• Capture / Acquire – From Digital Cameras Scanners, Etc.
• Batch Processing – Mini Lab

Introduced: Q2 2004 in M6808
Support Boundaries: Make sure it is installed correctly and will execute.
Help Function: Generic Help Viewer (F1)
Known Issue: None
Reinstallation: Restore the system
Description: Microsoft Picture It is a user-friendly photograph manipulation program that allows basic touchup tools.

Roxio Easy CD Creator 5 Basic

Features:
• Make Audio CDs
• Make Data CD
• Roxio Direct CD (Copy files directly to the CD)
• Make Data DVD
• Disk Copy

Introduced: Q2 2003 in T4511
Support Boundaries: Test burning a data disk.
Help Function: Generic Help Viewer (F1)
Known Issues:
• Can burn data-DVD but no video formats, this is not an error, the version is “Basic” with no video formats enabled. Customer must upgrade Roxio to gain access to these features.
• Cannot copy copyrighted disks.
Reinstallation: Restore the system
Description: Very user-friendly CD/DVD burning utility.

Roxio Easy CD Creator 6 VCD Edition

Features:
• Make Audio CDs
• Make Data CD
• Roxio Direct CD (Copy files directly to the CD)
• Make Data DVD
• Make VCD
• Disk Copy

Introduced: Q2 2003 in T4511
Support Boundaries: Test burning a data disk.
Help Function: Generic Help Viewer (F1)
Known Issues:
• Can create VCD but not SVCD or DVD formats. This is not an error in the software. The version is “Basic” with no video formats enabled. Customer must upgrade Roxio to gain access to these features.
• Cannot copy Copyrighted disks.
Reinstallation: Restore the System
Description: Very user-friendly CD/DVD burning utility.

Norton Anti-Virus 2002-2004

Features
• Free 90 Day Trial
• Automatically detect and remove viruses
• Automatic updates

Introduced: Q2 2003
Support Boundaries: Check for installation and ensure software executes.
Help Function: Custom Help designed by Symantec
Known Issues: No known issues
Reinstallation: Restore the system
Special Notes: The software must start when the computer starts in order to function. Norton can be turned off for troubleshooting purposes, but should be turned back on before the end of the call if possible.

BigFix

Features
• Proactively alerts customers to potential issues
• Tips for improved security and performance
• Warns of unsafe practices
• Runs in the background

Introduced: Q2 2002
Support Boundaries: Check for installation and ensure software executes.
Help Function: Generic Help Viewer
Known Issues: No known issues
Reinstallation: See Emacinfo article # 70100
Special Notes: eMachines requires BigFix never be removed by our agents. Pressing CTRL+SHIFT+T will show all fixlets. (fixlet = BigFix Article)
Description: BigFix is an application that periodically downloads fixlet definitions. BigFix will then check the system and determine if any known issues may exist on the customer’s computer. If an issue is identified, BigFix will pop up a message informing the customer “BigFix has discovered an issue that requires your attention”. When the customer clicks on the notification, an article will explain the issue and offer a fix. Because BigFix downloads definitions to the customer’s computer and then only articles pertaining to the local system are shown, the customer does not have to worry about privacy because no information is ever sent back to the server.

Microsoft Works

Features

• Word Processor
• Spreadsheet
• Database
• Calendar
• Project Organizer
• Address Book

Introduced: Q4 1998
Support Boundaries: Check for installation and execution
Help Function: Searchable integrated interface for all works programs.
Known Issues:
• EmacID# 50293 MSWorks2000 - Programs Group Task Launcher Missing Tasks
• EmacID# 50203 MS Works/Money Certificate of Authenticity Version incorrect
• EmacID# 50301 Spell Checking In Outlook Express Doesn't Work With Works 7.0
• EmacID# 50189 Unable to download MS Works Task Launcher
Reinstallation: Restore the system
Description: Microsoft Works is a different suite of software than Microsoft Office. Works is a productivity suite, that has the functionally of a word processor, spreadsheet, database etc. Although similar to Microsoft Office, the Works suite does not include Microsoft Word. Microsoft Office is designed for the business world with features that integrate with other co-workers. Microsoft Works is designed to be a home user suite of productivity programs.

Microsoft Fax

Features

• Send faxes from any application
• View Received Faxes

Introduced: Q4 2002 (Part of the XP OS)
Support Boundaries: Uninstall and Reinstall
Help Function: Generic Help Viewer
Known Issues:
• EmacID# 50289 Windows Picture And Fax Viewer Causes Lag Or Lockups:
Reinstallation: See EmacID# 50129 Enable and Configure the Fax Service in Windows XP
Description: Microsoft Fax installs as a printer in XP. This makes it very easy to send a fax, simply open the document you would like to fax, choose fax as your printer, enter recipient information and send. The fax interface stores sent and received faxes in a email like interface for easy access.

Emachines Multimedia Keyboard

Features: Keyboard Shortcut Keys
XP controlled features :
• Special: Sleep/Calc
• Multimedia Playback: Play/Pause/Rewind/Fast Forward/Stop
• Sound: Mute/Volume Up/Volume Down
• Internet Functions: Internet/Email /Search/Backward/Forward/Favorite
MHotKey Controlled features
• Cut
• Copy
• Paste
Introduced: Q4 2002
Support Boundaries: Enable mHotkey in msconfig and reinstall keyboard software from drivers/keyboard directory on the restore CD. Note that this software is only on some systems.
Help Function: N/A
Known Issues: None
Reinstallation: Reinstall from the Restore CD
Special Notes: N/A
Description: XP controlled features are defaults in the operating system, and can be edited only by modifying the default operating choices. Example, pressing the “Internet” button opens whatever browser is set to default for the OS. The mHotkey controlled features require mHotkey.exe to load in startup.

Downloadable Software

Internet Explorer/Outlook Express

Features

• Bundled software provides an Internet Web Browser and Email Client.

Introduced: Included with the Operating System
Support Boundaries: Reinstallation, Basic Configuration, Maintenance
Help Function: Generic Help Viewer
Known Issues:

Reinstallation:
• Reinstallation through IE.INF See EmacID # 7008
• Download from http://download.microsoft.com
Description: Default Internet browser and email client of Windows XP
Common Procedures:

Clear Temporary Internet Files
Internet Explorer downloads each web page you view and stores them for quick access if you go back to the same site. In some cases it is best to clear those backups to increase performance and clear some errors.

1. From the control panel open “Internet Options”
2. On the General tab click “Delete Files” then click “Clear History”

Disable 3rd Party Extensions
Internet Explorer can load “Extensions” or software that extends the functionality of Internet Explorer for example the Google Search Bar. Some extensions are spy ware tools that may cause Internet Explorer to run slowly or crash.

1. From the control panel open “Internet Options”
2. Click the Advanced tab
3. Remove the check mark from “Enable Third Party Extensions”

Reset Homepage
The homepage is the default website displayed when Internet Explorer is opened. Some applications can change this setting to a site the customer does not want.

1. From the Control Panel open Internet Options.
2. On the General tab, have the customer enter the desired web address or click Use Default

Reset Internet Settings
A quick way to fix many problems with Internet Explorer is to change all settings back to default.

1. From the Control Panel open Internet options
2. Click the Programs Tab
3. Click Reset Web Settings
4. Click Yes when prompted

Clear Cookies
Cookies are small text files that hold user information such as shopping carts and username and passwords for websites. Cookies are commonly required for many secure websites and shopping cart sites. Clearing cookies is a common procedure for failures accessing these types of sites.

1. From Control Panel open Internet Options
2. On the General tab click Delete Cookies.

Internet Explorer Repair Utility (9X only and only if they have IE 5.5 or later)

Windows 98 and ME have a utility that will reinstall all the files required for Internet Explorer to function

1. Click Start and select RUN
2. Type Msinfo32 and click OK
3. Pull down the Tools menu
4. Select Internet Explorer Repair Utility
5. Select Repair Internet Explorer and click OK

Download from download.microsoft.com
At times the version of Internet Explorer on a customers computer can become damaged or outdated and needs to be updated. Because Internet Explorer is the damaged program you will need to use Windows Explorer to download the update.

1. Open My Computer
2. In the Address Bar located near the top of the window type http://download.microsoft.com
3. Select the most recent version of Internet Explorer from the popular downloads.

NOTE: Windows explorer can also be used to access windows updates at http://windowsupdate.microsoft.com

Clearing the block potentially unsafe attachments option
Outlook Express has a setting that blocks potentially unsafe attachments. When enabled unsafe file extensions (.exe .bat. .com etc) are blocked.

1. Open Outlook Express
2. Pull down the tools menu and select options
3. Click the Security tab
4. Remove the checkmark from “Do not allow attachments to be saved or opened that could potentially be a virus”

Java Virtual Machine (Java VM)

Features
• Run Secure Java Code
Support Boundaries: Uninstall Microsoft JVM and install Sun Java Virtual Machine
Help Function: http://java.sun.com
Known Issues:
• EmacID # 50207 Java Virtual Machine Download not available for Windows XP
Reinstallation: Download from http://java.sun.com
Description: The Java Virtual Machine is a platform that acts like a computer inside your computer. Java programs can run inside the Virtual Machine allowing the customer to benefit from Java without risking exposure to malicious code. Microsoft published a Java VM when XP first began shipping but, no longer supports it due to a lawsuit with the owner of Java, SUN Microsystems.

MSN Messenger

Features
• Send messages to other MSN Messenger users
• Voice Chat
• Web Camera
Support Boundaries: Download current version from http://messenger.msn.com
Help Function: Web Support via http://help.msn.com
Known Issues: None
Reinstallation: Download the most recent version from http://messenger.msn.com
Description: Microsoft’s free Instant Messaging client supported by the Microsoft. Requires a Microsoft passport.

Real Player

Features: Stream audio and video over the internet
Help Feature: Generic Help Viewer
Support Boundaries: Uninstall and reinstall
Reinstallation: Install the current version from www.real.com
Description: Media Player that specializes in streaming media

Windows Media Player

Features: Organizes, streams, and playback of common audio and video formats
Support Boundaries: Uninstall and reinstall
Help Feature: Generic Help Viewer
Reinstallation: http://www.microsoft.com/windows/windowsmedia/9series/player.aspx
Description: Microsoft Windows Media Player is preinstalled on all XP distributions. Media Player plays most common media file types

Adobe Acrobat

Features: Read and print, Portable Document File (PDF)
Help Feature: Generic Help Viewer
Support Boundaries: Uninstall and reinstall
Reinstall: www.acrobat.com
Description: A reader for Adobe’s portable document file format, PDF. The PDF format is common for user manuals, rebate forms, archived news articles and other items where format and printing is important to maintain.

3rd Party Software

3rd party software is the leading cause of system crashes and lowered system performance. eMachines does not support 3rd party software because it would be impossible to ensure that all software worked with all operating systems. Also there is no way for any company to be familiar with every software product on the market. Our support boundary is checking for disk space and cleaning up MSCONFIG. If the customers require further assistance on 3rd party software they will have to contact the manufacture of the software or Priority One Support. Keep in mind that 3rd party means not our software. Why this fact is brought up is because it is the customer’s software therefore stating “3rd party software” over the phone doesn’t make sense to them.